Refund Policy
At MEGALINK TRADERS, we strive to provide our customers with high-quality electronic products and excellent customer service. However, we understand that sometimes things don’t go as planned. This Refund Policy outlines the process and conditions under which you can request a refund for your purchase.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Defective or Damaged Products: If the product you receive is damaged, defective, or not as described, you may request a refund.
- Incorrect Item: If you receive an item that was not what you ordered, you are eligible for a refund.
- Returnable Products: Refunds are only available for items that are eligible for returns as per the guidelines mentioned in this policy. Certain products, like consumables, or products with damaged packaging, may not be eligible for a refund.
2. Time Frame for Refund Requests
- Refund requests must be made within 7 days of receiving your product.
- After the 7-day period, refunds will not be issued, but you may be eligible for an exchange or repair (depending on the warranty terms).
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to us via phone (+92 318 4103805) or email (arslankhantangra@gmail.com) with your order details and the reason for your refund request.
- Provide Proof: Include any necessary supporting documentation, such as pictures of the damaged or defective product, the product serial number, and proof of purchase (invoice).
- Return the Product: If your refund request is approved, you will be asked to return the product. The product must be in its original condition, with all accessories, manuals, and packaging intact.
- Refund Issuance: Once we receive the returned product and confirm that the return conditions are met, we will process your refund. Refunds will be issued using the same payment method you used for the original purchase.
4. Non-Refundable Items
The following items are non-refundable:
- Consumable products such as batteries, ink, and similar items.
- Products that have been used or damaged by the customer.
- Products that are missing accessories, manuals, or packaging.
- Custom or special orders that were made to your specific requirements.
5. Shipping and Handling Fees
- Shipping and handling fees are non-refundable. If you are eligible for a refund, the refund amount will only cover the cost of the product, not the shipping charges.
- Customers are responsible for the return shipping costs unless the product was defective or incorrect.
6. Exchanges
If you prefer an exchange instead of a refund, please contact us, and we will work with you to provide the replacement product as per availability. The terms for exchanges are similar to the refund process.
7. Warranty Claims
If your product is under warranty, we will assist you in submitting a warranty claim with the manufacturer. Please refer to the product’s warranty for details on repair, replacement, or refund eligibility under the warranty terms.
8. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
9. Contact Us
If you have any questions or need assistance with a refund or return request, please contact us:
- Phone: +92 318 4103805
- Email: arslankhantangra@gmail.com
- Address: Chungi No 05, Jhang Road, Kabirwala, Pakistan
We are committed to ensuring that your experience with MEGALINK TRADERS is a positive one, and we will work to resolve any issues in a fair and efficient manner.
By purchasing from MEGALINK TRADERS, you agree to the terms outlined in this Refund Policy.